“Hoola brings us closer to our in-store customers in an impactful way that we couldn’t achieve until now.”
Angels, Retail Fina Garcia
WhatsApp for Retail Businesses & Stores
Use WhatsApp for your retail store to offer personal support in chat, provide after-care for offline purchases and retain customers for a lifetime. Get started with Hoola
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The best retail brands engage
their customers using Hoola.
their customers using Hoola.
Retain 15% more customers with great customer journeys
Follow customers across online & offline interactions in 3 countries and 9 different stores.
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Turn store visitors into subscribers to contact later
Use QR codes at check out to offer customers in-chat support and send location-specific updates or deals based on customer data.
Schedule in-store appointments directly from chat
Directly schedule appointments for customers to visit your retail store. See customer's preferred store location based on previously gathered data.
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Engage & update customers online from offline sources
Send specific deals to customers coming from offline, to get discounts for coming into your physical retail stores.
Use cases
Why use WhatsApp for your Retail Store?
Engage your offline customers in chat
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Manage all support conversations with ease
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Schedule appointments from chat
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Keep offline customer engaged
See also:
WhatsApp for D2C Brands
Product demo
See how Hoola works
Take 2-minute to see our features: inbox, Klaviyo property sync, skills library & Shopify triggered automations.
Attributed revenue
21%
Conversation rate
15%
Overall ROI
22X
Testimonials
What our users say
“25% of our revenue comes now from WhatsApp, and our customers love it. It’s been our best decision this year.”
Ana, Founder
Banoffee BCN
“WhatsApp is our #1 Priority for 2024, it has 10X our customer experience”
Riki, Head of Growth
P.J. Lobster
“This changes the game, we’re adding WhatsApp to ALL our stores asap”
Julio, CEO
Gravitas Partners
“Nuestros clientes nos pedían más cercanía y personalización, con Hoola puedo escalarlo sin tener que escalar mi equipo.”
Ricardo, Founder
Grippadel
“Hoola nos acerca a los clientes de nuestras tiendas de una forma y con un impacto que no habíamos sido capaces de conseguir hasta ahora.”
Angels, eCom & Brand
Fina Garcia
“Hoola es lo más potente que le ha ocurrido al eCommerce desde que salió Shopify.”
Jesús Orozco, CEO
Consultoria.io
Resources
Growing your Retail Brand (with WhatsApp)
Create a WhatsApp QR & click-to-chat link
Add your WhatsApp chat-in link to your Facebook page or Instagram bio. And add your QR Code to marketing material or website sections to guide people into your WhatsApp channel.
Generate your WhatsApp Website Widget
Generate your WhatsApp widget to embed your link into a click-to-chat button to add directly to your website and any shopsystem.
Shopify
Klaviyo
Zapier
Frequently asked questions
You can get started today! Just schedule a demo with us to see how we can work with your business. We look at the setup you currently have, and give you advice & insight on the potential for your business!
We have the expertise & resources in-house to help you get started & start scaling right after. A WhatsApp widget is one thing, but it's not enough to be of great assistance to customers, give them a better experience, and also use automations to grow your business or save time. Pick wisely! (We can also call about this)
An established retail or eCommerce brand, or similar online business. With established, we mean that you have some traction, so more than 10k website traffic, and/or more than € 50k revenue / month. From those benchmarks and up, we notice the highest impact from the AI support agent & most uplift in revenue!
The main restriction for using WhatsApp for business purpose comes from the WhatsApp commerce policy, this prohibits business selling alcohol, firearms, medical products, dating, gambling and among other industries (see link).
