WhatsApp for Retail Businesses & Stores

Use WhatsApp for your retail store to offer personal support in chat, provide after-care for offline purchases and retain customers for a lifetime. Get started with Hoola

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The best retail brands engage
their customers using Hoola.
fina garcia logo.banoffee logo.
pj. lobster logo.newcop logo.
project lobster logo for hoola.

Retain 15% more customers with great customer journeys

Follow customers across online & offline interactions in 3 countries and 9 different stores.

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Banoffee logo for hoola.

Turn store visitors into subscribers to contact later

Use QR codes at check out to offer customers in-chat support and send location-specific updates or deals based on customer data.

project lobster logo for hoola.

Schedule in-store appointments directly from chat

Directly schedule appointments for customers to visit your retail store. See customer's preferred store location based on previously gathered data.

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Engage & update customers online from offline sources

Send specific deals to customers coming from offline, to get discounts for coming into your physical retail stores.

“Hoola brings us closer to our in-store customers in an impactful way that we couldn’t achieve until now.”

angels from fina garcia.

Angels, Retail Fina Garcia

Use cases

Why use WhatsApp for your Retail Store?


of Revenue via WhatsApp


Average ROI on WhatsApp


Total subscribers

🇪🇸 Spain
🛍️ Fashion | 🛒 eCommerce & Retail

How Banoffee generates 25% of their sales from WhatsApp in less than 6 months

Read full story

Engage your offline customers in chat


Manage all support conversations with ease


Schedule appointments from chat


Keep offline customer engaged

Product demo

See how Hoola works

Take 2-minute to see our features: inbox, Klaviyo property sync, skills library & Shopify triggered automations.

Attributed revenue


Conversation rate


Overall ROI


What our users say

“25% of our revenue comes now from WhatsApp, and our customers love it. It’s been our best decision this year.”

Ana, Founder

Banoffee BCN

“WhatsApp is our #1 Priority for 2024, it has 10X our customer experience”

Riki Project Lobster.

Riki, Head of Growth

P.J. Lobster

“This changes the game, we’re adding WhatsApp to ALL our stores asap”


Julio, CEO

Gravitas Partners

“Nuestros clientes nos pedían más cercanía y personalización, con Hoola puedo escalarlo sin tener que escalar mi equipo.”

ricardo from grippadel.

Ricardo, Founder


“Hoola nos acerca a los clientes de nuestras tiendas de una forma y con un impacto que no habíamos sido capaces de conseguir hasta ahora.”

angels from fina garcia.

Angels, eCom & Brand

Fina Garcia

“Hoola es lo más potente que le ha ocurrido al eCommerce desde que salió Shopify.”

jesus from consultoria.

Jesús Orozco, CEO


Growing your Retail Brand (with WhatsApp)

Create a WhatsApp QR & click-to-chat link

Add your WhatsApp chat-in link to your Facebook page or Instagram bio. And add your QR Code to marketing material or website sections to guide people into your WhatsApp channel.

Generate link

Generate your WhatsApp Website Widget

Generate your WhatsApp widget to embed your link into a click-to-chat button to add directly to your website and any shopsystem.

Create widget
Shopify Logo integration with Hoola.




Frequently asked questions

How quickly can I get started?

You can get started today! Just schedule a demo with us to see how we can work with your business. We look at the setup you currently have, and give you advice & insight on the potential for your business!

Why should I choose Hoola for Shopify?

We have the expertise & resources in-house to help you get started & start scaling right after. A WhatsApp widget is one thing, but it's not enough to be of great assistance to customers, give them a better experience, and also use automations to grow your business or save time. Pick wisely! (We can also call about this)

What do I need to start using Hoola?

An established retail or eCommerce brand, or similar online business. With established, we mean that you have some traction, so more than 10k website traffic, and/or more than € 50k revenue / month. From those benchmarks and up, we notice the highest impact from the AI support agent & most uplift in revenue!

Which restrictions do apply to using WhatsApp?

The main restriction for using WhatsApp for business purpose comes from the WhatsApp commerce policy, this prohibits business selling alcohol, firearms, medical products, dating, gambling and among other industries (see link).

Can I move my number from WhatsApp Business App?

Yes! In your WhatsApp Manager you can move your WhatsApp number to Hoola from another WhatsApp Business Solution Provider or the WhatsApp Business App.