WhatsApp Marketing for D2C Brands

Get more return from your D2C eCommerce Brand. Launch products, send personalized campaigns and create marketing automations designed to convert your community, all on WhatsApp.

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The best retail brands engage
their customers using Hoola.
fina garcia logo.banoffee logo.
pj. lobster logo.newcop logo.
Banoffee logo for hoola.

Attribute 25% of revenue to a single welcome flow

In 90 days, and an average ROI of 23X later, Banoffee lets the results speak for themselves. A widget triggers a welcome flow that segments and converts contacts.

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project lobster logo for hoola.

Recommend products to drive revenue from support

Automate product recommendations or let human agents jump in to share expertise and point people to the product that they will love most.

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WhatsApp community generates €18.2 per recipient

The same campaign that had an ROI of 49X and created a flow of foot traffic to physical retail locations.

“25% of our revenue comes now from WhatsApp, and our customers love it. It’s been our best decision this year.”

Ana, eCom Founder

Use cases

Why use WhatsApp in your D2C marketing strategy?

Give your eCommerce brand a new channel


Launch your products


WhatsApp quizzes & surveys


Create your WhatsApp community


of Revenue via WhatsApp


Average ROI on WhatsApp


Total subscribers

🇪🇸 España
🛍️ Fashion | 🛒 eCommerce

How Banoffee generates 25% of their sales from WhatsApp in less than 6 months

Read full story
Product demo

See how Hoola works

Take 2-minute to see our features: inbox, Klaviyo property sync, skills library & Shopify triggered automations.

Attributed revenue


Conversation rate


Overall ROI


What our users say

“25% of our revenue comes now from WhatsApp, and our customers love it. It’s been our best decision this year.”

Ana, Founder

Banoffee BCN

“WhatsApp is our #1 Priority for 2024, it has 10X our customer experience”

Riki Project Lobster.

Riki, Head of Growth

P.J. Lobster

“This changes the game, we’re adding WhatsApp to ALL our stores asap”


Julio, CEO

Gravitas Partners

“Nuestros clientes nos pedían más cercanía y personalización, con Hoola puedo escalarlo sin tener que escalar mi equipo.”

ricardo from grippadel.

Ricardo, Founder


“Hoola nos acerca a los clientes de nuestras tiendas de una forma y con un impacto que no habíamos sido capaces de conseguir hasta ahora.”

angels from fina garcia.

Angels, eCom & Brand

Fina Garcia

“Hoola es lo más potente que le ha ocurrido al eCommerce desde que salió Shopify.”

jesus from consultoria.

Jesús Orozco, CEO


Growing your Retail Brand (with WhatsApp)

Create a WhatsApp QR & click-to-chat link

Add your WhatsApp chat-in link to your Facebook page or Instagram bio. And add your QR Code to marketing material or website sections to guide people into your WhatsApp channel.

Generate link

Generate your WhatsApp Website Widget

Generate your WhatsApp widget to embed your link into a click-to-chat button to add directly to your website and any shopsystem.

Create widget
Shopify Logo integration with Hoola.




Frequently asked questions

How quickly can I get started?

You can get started today! Just schedule a demo with us to see how we can work with your business. We look at the setup you currently have, and give you advice & insight on the potential for your business!

Why should I choose Hoola for Shopify?

We have the expertise & resources in-house to help you get started & start scaling right after. A WhatsApp widget is one thing, but it's not enough to be of great assistance to customers, give them a better experience, and also use automations to grow your business or save time. Pick wisely! (We can also call about this)

What do I need to start using Hoola?

An established retail or eCommerce brand, or similar online business. With established, we mean that you have some traction, so more than 10k website traffic, and/or more than € 50k revenue / month. From those benchmarks and up, we notice the highest impact from the AI support agent & most uplift in revenue!

Which restrictions do apply to using WhatsApp?

The main restriction for using WhatsApp for business purpose comes from the WhatsApp commerce policy, this prohibits business selling alcohol, firearms, medical products, dating, gambling and among other industries (see link).

Can I move my number from WhatsApp Business App?

Yes! In your WhatsApp Manager you can move your WhatsApp number to Hoola from another WhatsApp Business Solution Provider or the WhatsApp Business App.